The carrier has your order and could not complete the delivery. They need someone to tell them when or where to try again — and only you can do that.
You do not need to send us anything. The parcel is with the carrier, and only the carrier can reschedule it. Replying to us adds a day and ends with this same instruction.
The fastest route is to arrange it with them directly, using the tracking number in the email that brought you here.
USPS lets you book a redelivery yourself, and it is the fastest route — requests made before 2am CT can be redelivered the same day.
Arrange it yourself →Or call 1-800-275-8777
They will ask for your name, the delivery address exactly as it appears on the parcel, your phone and email, and the tracking number in your email.
FedEx can redeliver or hold the parcel at a nearby location for you. The quickest way is to call them with the tracking number, or use the reschedule options on the tracking page linked in your email.
Or call 1-800-463-3339
They will ask for the tracking number in your email.
UPS lets you change the delivery date, redirect it to a UPS Access Point, or authorise it to be left — all from their delivery-change page.
Arrange it yourself →Or call 1-800-742-5877
They will ask for the tracking number in your email, plus the one-time passcode UPS emails to the address on the shipment.
the tracking page linked in your email has the carrier's own redelivery and pickup options.
We have no verified self-service line for this carrier, so use the tracking link in your email — it carries their own options.
If you have arranged a redelivery and it still does not arrive, reply to the email that brought you here. We would rather sort it out than have you keep waiting.