Thank you for your purchase. Once your Ozonenator has reached you, all sales are final — we do not accept returns for change of mind, and we do not issue refunds or store credit in that case.
The three situations below are not returns, and each one is covered. If any of them applies to you, contact us rather than assuming this page has refused you.
If your parcel never arrived, or it came back to us undelivered, you are not charged for it. That is not a return — contact us and we refund your order in full.
A unit damaged in transit, the wrong model, or a missing part is our problem, not yours. We send a replacement free and you keep what you have — see our Missing, Damaged or Wrong Parts policy.
If your product develops a defect covered by our Warranty, please contact customer service at the number below and we will handle it under the warranty.
If you have any questions concerning this policy, please contact us at :
Ozonenator